Signing In

Three ways to sign in to your Orbit account:

1. Email and password — the traditional route. Registration sends you a 6-digit verification code; subsequent sign-ins send a code for 2FA.
2. Sign in with Google — one click, no password.
3. Sign in with Apple — one click, no password. Supports Apple's Hide My Email.

You can have all three enabled on the same account and switch between them whenever you like.

Why sign in

You'll need an account to:

• Activate a paid licence or start a free 14-day trial
• Download signed macOS builds
• See your purchase history and receipts
• Reset licence activations (e.g. after a new Mac)

Sign-in is free. You only pay when you buy a licence.

---

With Google

1. Go to orbitspatial.io/account/login.
2. Click Continue with Google.
3. Pick your Google account on the consent screen (you may be prompted to log in to Google first).
4. You're back on your Orbit account.

What happens if you already have an Orbit account?

If the Google email matches one you already signed up with, we silently link the Google account to your existing Orbit account. Your licences, downloads, and order history stay attached to the same account — nothing is duplicated or migrated.

You'll know it worked when you see your existing licences on the account page after signing in.

What happens if you're new?

We create a new Orbit account with the email Google gives us. There's no password set — Google is your sign-in method. You can add a password later from account settings if you want a backup (see Managing connected accounts).

---

With Apple

1. Go to orbitspatial.io/account/login.
2. Click Sign in with Apple.
3. Authenticate with Touch ID / Face ID / your Apple password.
4. Choose whether to share your real email or use Hide My Email (Apple generates a private forwarding address like [email protected]).
5. You're back on your Orbit account.

About Hide My Email

If you pick Hide My Email, Apple generates a forwarding address instead of revealing your real one. We treat that relay address as your account email. When we send you a licence key, download link, or receipt, Apple forwards the email to your real inbox.

Hide My Email addresses are treated as verified and work for everything — you can use them as your primary account email, receive support emails through them, and so on.

Already have an Orbit account? Read this first

When you pick Hide My Email, Apple only sends us the relay address ([email protected]). We never see your real email. That means we can't automatically link your Apple sign-in to an existing Orbit account, and we'll create a new account instead.

Two ways to avoid this:

1. On your first Apple sign-in, pick "Share My Email" on Apple's consent screen. Apple then sends us your real email and we auto-link to your existing account.
2. Or link manually: sign in to your existing Orbit account with email and password, go to Account → Connected Accounts, and click Connect next to Apple. This links by Apple's stable internal ID regardless of what email Apple returns. You can then use Hide My Email freely on future sign-ins.

If you pick Hide My Email on the first sign-in and realise you have a duplicate account, email us at [email protected] with both account emails and we'll merge them for you.

New Orbit users — no problem, pick whatever you like.

Apple only returns your name once

Apple sends us your first and last name on the very first sign-in, then never again. We capture it that first time and show it on your account page. If the captured name looks wrong, email [email protected] and we'll fix it for you.

Matching and linking

Same logic as Google:

• Apple email matches an existing Orbit account → we auto-link the two on first sign-in. Future sign-ins with Apple land you on the same account.
• No match → we create a new Orbit account with the Apple email (or Hide My Email relay).

---

Managing connected accounts

Once signed in, go to Account → Connected Accounts to see which sign-in methods are linked and add or remove them.

• Connect — click next to a provider (Google or Apple) to start its consent flow. After you approve, that method is linked to your account.
• Unlink — click once to arm the confirm, click again to unlink. The sign-in method is removed; you'll need one of your other methods (or a password) to sign in next time.

Safety rail: the last-method rule

If you sign up via Google or Apple and never set a password, you cannot remove the only sign-in method you have. Attempting to unlink will show an error:

"Set a password first, then you can remove Google." (or Apple)

To recover: go to Forgot password on the sign-in page, enter your account email, and follow the reset flow. Once you have a password, you can unlink providers freely.

---

Troubleshooting

"This Google/Apple account is already connected to another Orbit account"

You tried to link a provider account that's already linked to a different Orbit account. The message shows a masked email hint (e.g. j•••@example.com) to help you recognise which account it is.

To link the provider to this account instead:

1. Sign out.
2. Sign in to the other Orbit account (the one showing in the masked email).
3. Go to Connected Accounts and unlink Google/Apple.
4. Sign back in to this account and try again.

"Sign-in session expired. Please start again."

The sign-in flow has a limited window between clicking the button and completing consent on the provider's screen. If you took too long, or came back to a stale browser tab from an earlier attempt, just start the sign-in again.

"Your Google account's email isn't verified"

Rare — Google only returns email addresses it has verified. If this appears, verify your email with Google (check Google Account → Personal info), then retry.

Cancelled on the provider's consent screen

You'll land on the login page with a neutral "Sign-in cancelled" message. Nothing's wrong — just click the sign-in button again if you want to proceed.

Still stuck?

Email [email protected] with the error message and the time it happened. See also the Troubleshooting page.