Troubleshooting

Common problems with the Orbit account portal and how to fix them.

Sign-in issues

All sign-in-specific errors — including the "already connected to another account" collision, expired sessions, and email-not-verified — are covered in the Troubleshooting section of Signing In.

Licences and downloads

For licence activation, reset, and download-related issues:

• Orbit: see Licensing and Troubleshooting.
• Orbit Lite: see Licensing and Troubleshooting.

Account access

I've lost access to my sign-in email

If you've lost access to the email address on your Orbit account, we can help. Email [email protected] from the new email address you'd like to use, and include:

• A description of the original email (no need to send it in full)
• Any licence keys you have
• A Stripe receipt or order number if available

We'll verify ownership and move your account.

I want to close my account

See Data & Privacy for how to request deletion.

Something else?

Anything not covered above — unexpected error messages, buttons that don't respond, strange licence states — email [email protected] with:

• What you were trying to do
• What happened instead (a screenshot helps)
• Your account email
• The rough time (so we can find it in logs)

We answer every email personally.