Troubleshooting

Common issues and how to resolve them.

File won't load

• Confirm the file is a valid ADM BWF (.wav with ADM metadata) or IAMF (.iamf, or IAMF-wrapped .mp4).
• If an IAMF file is refused, the message says why, such as a profile Orbit Lite doesn't support yet or more than 128 objects. See IAMF in Orbit Lite.
• If part of an IAMF file plays silent, check the IAMF section of Preferences ▸ Diagnostics.
• Try a smaller test file to rule out memory or storage issues.
• Ensure you have enough disk space available.

No audio output

• Check your output device in the output configuration (footer).
• Make sure your monitoring mode matches your physical setup (e.g., Binaural for headphones, 7.1.4 for speakers).
• Try Refresh Devices if you recently connected a new device.
• Confirm the master fader isn't muted or set too low.

Apple Spatial Audio not available

• Apple Spatial Audio requires compatible hardware (AirPods Pro, AirPods Max, or other supported headphones).
• Ensure your headphones are connected and recognised by macOS.
• For head tracking, use compatible AirPods or Beats headphones.

Licence activation fails

• Check your internet connection.
• If you're entering a licence key, copy and paste it to avoid typos.
• If you see that there are no free device seats, open Orbit Lite ▸ Manage Licence… open Your Macs, and deactivate a device you no longer use. See Licensing.

Audio glitches or dropouts

• Close other audio applications that may be competing for the audio device.
• Check that your audio interface sample rate matches the file's sample rate.

Still stuck?

Contact support at [email protected] with details about your issue, including your macOS version and the file you're working with.